At Gifted Luvv our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

Standard Shipping Times

USA: 5 - 20 days
Oceania: 7 - 21 days
Europe: 9 - 21 days
Latin America: 10 - 25 days
Rest of the world: 14 - 50 days
 

Processing Times

Orders can sometimes take 3 - 6 days to process after placing the order before shipping out. We do not ship on weekends.

TRACKING YOUR ORDER

Please email info@giftedluvv.com if you haven't received your tracking number.

 

SHIPPING ENQUIRIES

Please direct any shipping related inquiries to support@Relaxpro.co.

 Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: India,Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.  

Some distant areas can take a bit longer, but we’ll get it to you!

  • The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
  • Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
  • Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.

Shipping delays may occur, but rest assured your order will arrive. Sometimes orders can take longer than the average shipping windows due to various reasons. If this happens and reach out to us at support@Relaxpro.co and we'll provide you with assistance.

ORDER CONFIRMATION

After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.  

    ORDER PAYMENT

    All customers are charged at the time of purchase. All payments are in USD. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.

    SEPARATE SHIPMENTS

    When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.

    ORDER CANCELLATION AND CHANGE REQUEST

    We accept 12 hours notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us. We're available 24/7 at info@giftedluvv.com

    Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.

    We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.

    Disclaimer

    Logistics companies worldwide are experiencing disruptions to their operations because of the COVID-19 pandemic. As a result, your delivery may get delayed. Please don't worry! We will make sure that your order gets to you as fast as possible. We appreciate your patience. If you have questions or experience delays, please contact us at info@giftedluvv.com

    All orders will be processed in the order they are received, except Priority Shipping orders. If you have any questions, please feel free to contact our customer support team. Customer support representatives are standing by to answer your questions via email and social media. We appreciate your patience and are doing our best to ship orders on time. Orders to certain regions may include customs fees.

    Unexpected Delays

    In some instances, the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

    Note: Transit times are not guaranteed timeframes. Carrier delays can be caused by incorrectly completed order form, difficult access to the property, customs, etc. Additional delays may apply during the Christmas holiday season. Tracking will be updated to reflect any possible delays. If your shipment is delayed please contact us via email.

    According to our policy, we cannot cancel orders once they have been processed by our shipping team, so please review your order before confirming your purchase! If you request a cancellation of your order we cannot always 100% guarantee that it will be canceled. Please ensure you review your order before confirming your purchase.